Content Moderation Guidelines

1. Purpose of These Guidelines

Kaalaverse is a creative marketplace where artists and creators can showcase original work, sell artwork, share exclusive content, organise events, conduct workshops and connect with audiences.

These guidelines explain the standards expected from everyone using the platform and how content that may violate those standards can be reported and reviewed.

They apply to creator profiles, artwork listings, images, videos, audio, comments, reviews, event information, workshop material and other user-submitted content.

2. Our Community Principles

We aim to maintain a community that values:

• Originality and creative expression.
• Respect for artists, creators and customers.
• Honest representation of artwork and services.
• Protection of intellectual property rights.
• Safe and responsible participation.
• Fair treatment and transparent marketplace practices.

3. Content That Is Generally Allowed

Subject to applicable law and other platform policies, Kaalaverse welcomes creative and professional content such as:

• Original paintings, illustrations and digital artwork.
• Photography, wildlife photography and nature collections.
• Music, dance, theatre and performance-related content.
• Educational tutorials, workshops and creative demonstrations.
• Artist portfolios and professional biographies.
• Legitimate event announcements and booking information.
• Respectful comments, feedback and genuine customer reviews.

Content may still be reviewed if it raises concerns under another Kaalaverse policy or applicable law.

4. Prohibited Content and Activities

Users must not upload, publish, sell or distribute content that:

• Is illegal or promotes unlawful activity.
• Infringes copyright, trademarks or other intellectual property rights.
• Contains threats, targeted harassment or abusive behaviour.
• Promotes violence or encourages harm to others.
• Contains fraudulent listings, misleading claims or impersonation.
• Uses fake reviews, manipulated ratings or deceptive testimonials.
• Contains malware, phishing links or harmful files.
• Exposes private or confidential information without authorisation.
• Exploits, endangers or sexually abuses children.
• Promotes discrimination or hateful abuse against individuals or groups.
• Attempts to manipulate marketplace transactions or platform systems.

Kaalaverse may restrict other content where necessary to protect users, creators, the platform or comply with applicable law.

5. Copyright and Intellectual Property

Creators must upload only work they own or are authorised to use. Uploading another person's artwork, photographs, videos or music without appropriate permission is not permitted.

Users must not copy, redistribute, modify or commercially exploit protected creator content beyond the rights granted to them.

Copyright complaints should be submitted through the process described in our Copyright Policy .

6. Safety, Privacy and Respect

All users are expected to:

• Communicate respectfully with other community members.
• Avoid harassment, intimidation and threats.
• Respect personal boundaries and privacy.
• Obtain permission before publishing another person's private information or identifiable material where required.
• Use appropriate and accurate descriptions for artwork, services and events.
• Avoid misleading customers about availability, quality, ownership or delivery.

Content involving sensitive subjects or potentially harmful material may require additional review and appropriate restrictions.

7. Creator and Artist Verification

Kaalaverse may introduce verification procedures to help establish the identity and authenticity of creators, artists, performers and event organisers.

Depending on the creator category, verification may request:

• Identity and contact information.
• Evidence of ownership or authorship of submitted artwork.
• Professional portfolio or previous work samples.
• Relevant performer or organiser credentials.
• Additional documents reasonably required for verification.

Verification status does not guarantee the quality, value or future conduct of a creator. The actual verification process must be implemented and managed by Kaalaverse.

8. Reporting Inappropriate Content

Users should be able to report content they believe violates these guidelines through the platform's designated reporting channel once that feature is implemented.

A report should ideally include:

• The URL or location of the content.
• The username or profile involved.
• A description of the concern.
• Relevant screenshots or supporting information, where appropriate.
• Contact details if a response is requested.

Reports should be made honestly and should not be used to harass creators or unfairly target other users.

9. Content Review Process

Kaalaverse may review reported or flagged content based on the available information and the seriousness of the concern.

A review may involve:

• Checking the reported content and related account information.
• Requesting clarification or supporting documents.
• Contacting the creator or account holder where appropriate.
• Assessing whether the content violates platform policies or applicable law.
• Taking proportionate action where a violation is identified.

Review timelines and escalation procedures will be defined by Kaalaverse as part of its operational moderation process.

10. Moderation Actions

Depending on the nature and seriousness of a violation, Kaalaverse may take one or more of the following actions:

• Issue a warning or request corrective action.
• Restrict the visibility of content.
• Remove a listing, post, image, video or other material.
• Temporarily restrict certain account features.
• Suspend creator or customer accounts.
• Terminate accounts in serious or repeated cases.
• Refer matters to appropriate authorities where legally required.

The action taken will depend on the circumstances, applicable law, available evidence and relevant platform policies.

11. Appeals and Disputes

Users who believe moderation action was taken incorrectly may contact Kaalaverse and request a review.

An appeal should include:

• The account or content involved.
• The moderation decision being challenged.
• An explanation of why the decision may be incorrect.
• Relevant supporting information or documents.

Kaalaverse may review the appeal and communicate its decision through the contact details provided by the user.

Appeal availability, response timelines and escalation procedures must be confirmed in the final operational policy.

12. Policy Updates

Kaalaverse may update these guidelines to reflect changes in platform services, community requirements, technology and applicable legal obligations.

Updated guidelines will be published on this page. Users should review the latest version periodically.

13. Contact and Moderation Enquiries

For content-related concerns, moderation questions or policy enquiries, contact the official Kaalaverse support team.