Privacy Policy

1. Introduction

This Privacy Policy applies to users accessing the Kaalaverse website and related services.

By using the platform, you acknowledge that your information may be processed as described in this policy, subject to applicable data protection laws.

This policy should be read together with our Terms of Service and other applicable platform policies.

2. Information We May Collect

Depending on the features you use, Kaalaverse may collect the following categories of information:

• Personal details: Name, email address, phone number and other contact details.
• Account information: Login identifiers, account type and account preferences.
• Creator information: Artist biography, portfolio, artwork details, professional information and profile images.
• Transaction information: Order details, subscription records, booking information and payment status.
• Event information: Event registrations, ticket details and participation records.
• Technical information: Browser type, device information, IP address and website usage data, where collected.
• Communication information: Enquiries, support requests, feedback and messages submitted through the platform.

We aim to collect only information that is reasonably necessary for the relevant service or purpose.

3. How We Collect Information

Information may be collected when you:

• Create a customer or creator account.
• Complete your artist or creator profile.
• Submit artwork or other content.
• Make a purchase or subscribe to a membership.
• Submit an artist booking or event enquiry.
• Register for a workshop or event.
• Contact customer support or submit feedback.
• Browse or interact with the website, where technical tracking is enabled.

4. How We Use Your Information

Information may be used for purposes such as:

• Creating and managing user accounts.
• Providing artist discovery and marketplace services.
• Processing orders, subscriptions and booking enquiries.
• Communicating service updates and transaction information.
• Verifying creator identity and submitted credentials where applicable.
• Responding to customer support requests.
• Preventing fraud, misuse and unauthorised activity.
• Improving website performance and user experience.
• Meeting legal and regulatory obligations.

Marketing communications should be sent in accordance with applicable consent and communication requirements.

5. Sharing of Information

Kaalaverse may share relevant information with third parties where necessary to provide requested services or meet legal obligations.

Potential recipients may include:

• Payment service providers processing transactions.
• Hosting and technical infrastructure providers.
• Delivery or logistics providers where artwork delivery is arranged.
• Event organisers and artists where necessary to fulfil a booking or registration.
• Identity verification providers, where such services are enabled.
• Legal or regulatory authorities when disclosure is legally required.

Information should not be shared for unrelated purposes without an appropriate legal basis or required consent.

6. Payment Information

Where online payments are enabled, transactions may be processed through third-party payment service providers.

Depending on the payment method, the payment provider may process card, bank, UPI or other payment-related details.

Kaalaverse should only retain payment information necessary for legitimate transaction records and should not store sensitive payment credentials unless specifically permitted and appropriately secured.

Payment processing is subject to the applicable payment provider's privacy and security policies.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies to support website functionality and understand usage patterns.

These technologies may be used for:

• Remembering user preferences.
• Supporting login sessions and essential website functions.
• Understanding website traffic and performance.
• Improving website usability.

Where required, users will be given appropriate choices about non-essential cookies. Browser settings may also allow users to control certain cookies.

8. Data Security

Kaalaverse intends to implement appropriate technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.

Security measures may include:

• Secure authentication and access controls.
• Encryption where appropriate.
• Restricted access to personal information.
• Security monitoring and system updates.
• Secure handling of documents and verification records.

No internet-based service can guarantee absolute security. Users should protect their login credentials and report suspected account compromise.

9. Data Retention

Personal information may be retained for as long as necessary to provide services, maintain account records, fulfil transactions, resolve disputes and comply with applicable legal obligations.

When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable retention requirements.

10. Your Privacy Rights

Subject to applicable law, users may have rights relating to their personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally permitted.
• Withdrawing consent where processing relies on consent.
• Raising concerns about how information is handled.
• Using applicable grievance or complaint mechanisms.

Requests may be subject to identity verification and legal retention requirements.

11. Children's Privacy

Kaalaverse should define and enforce an appropriate minimum age for account registration and paid services.

Where services involve minors, applicable parental or guardian consent requirements and additional safeguards must be followed.

We do not intend to knowingly collect children's personal information in violation of applicable law.

12. Third-Party Websites and Services

The platform may contain links to external websites, payment services, social networks or other third-party services.

These services operate under their own privacy policies and terms. Kaalaverse does not control the privacy practices of independent third-party websites.

Users should review the relevant policies before providing personal information to those services.

13. Changes to This Privacy Policy

Kaalaverse may update this policy to reflect changes in platform features, business operations or applicable legal requirements.

Updated versions should be published on this page with a revised date. Where required, users will be notified of material changes.

14. Contact and Privacy Requests

For privacy questions, data access requests, correction requests or complaints, please contact the official Kaalaverse privacy contact once it has been configured.

Privacy contact: To be added before publication.

Business address: To be added before publication.

Grievance contact: To be added before publication, where applicable.