Refund & Cancellation Policy

1. Overview

Kaalaverse aims to provide a transparent process for handling customer cancellations, refund requests and transaction disputes.

Refund eligibility may depend on the type of product or service, the seller or organiser's terms, the reason for the request and applicable consumer protection laws.

Any specific refund conditions displayed during checkout or booking confirmation should be reviewed before completing a transaction.

2. Artwork Purchases

Artwork may be original, customised, limited edition or made available in a particular condition.

• Customers should review the artwork description, dimensions, medium, condition and price before purchasing.
• Refund eligibility should be assessed against the disclosed listing and applicable seller terms.
• Requests involving incorrect, materially misdescribed or undelivered artwork should be reviewed.
• Custom-made or commissioned artwork may have specific cancellation conditions disclosed before the order is confirmed.
• Customers should retain order confirmations and relevant communication.

Final return and refund conditions must be clearly provided for each eligible artwork category.

3. Damaged, Incorrect or Undelivered Items

If artwork arrives damaged, is materially different from its listing description or is not delivered, customers should contact the support team promptly.

Where appropriate, customers may be asked to provide:

• Order confirmation or order reference.
• Photographs or videos showing the reported issue.
• Packaging and delivery information.
• A short description of the problem.

Each case will be reviewed based on the available evidence, seller responsibilities and applicable law.

4. Creator Memberships and Subscriptions

Membership plans may provide access to exclusive posts, videos, tutorials, images or other creator benefits.

• Subscription prices and billing frequency should be disclosed before payment.
• Subscribers should be able to access a clear cancellation procedure.
• Cancellation may stop future renewals without automatically refunding an already completed billing period, subject to applicable law and the displayed subscription terms.
• Refund requests involving duplicate charges, failed access or billing errors should be reviewed.
• Access to membership content following cancellation should be explained when the subscription is purchased.

Any trial period, automatic renewal and refund conditions must be disclosed before a user subscribes.

5. Artist Bookings

Artist bookings may involve performers, musicians, dancers, photographers, hosts and other creative professionals.

Before confirming a booking, customers should receive information about:

• Artist or performer details.
• Event date, location and agreed duration.
• Service scope and agreed fees.
• Advance payment requirements, if any.
• Cancellation and rescheduling conditions.

Refund requests will be assessed according to the confirmed booking agreement and applicable law.

6. Live Events and Ticket Purchases

Event organisers should disclose ticket prices, event dates, venue information and cancellation arrangements before ticket purchase.

• If an event is cancelled by its organiser, eligible ticket holders should be informed about the available refund or alternative arrangements.
• If an event is postponed, the organiser should communicate the revised date and applicable options.
• Customer-requested ticket cancellations will be subject to the conditions disclosed at purchase.
• Refund requests for duplicate or incorrect ticket transactions should be reviewed.

Ticket transfer, rescheduling and refund eligibility should be clearly explained during checkout.

7. Workshops and Classes

Workshop registration may involve online or in-person learning sessions.

Refund and cancellation conditions should consider:

• Whether the workshop has started.
• Whether learning materials have already been provided.
• Whether the instructor or organiser has cancelled the session.
• Whether a replacement session or rescheduling option is available.
• The cancellation terms displayed during registration.

Any non-refundable fees or restrictions must be clearly disclosed before payment and remain subject to applicable law.

8. Cancellation Requests

Customers should submit cancellation requests through the designated support or account channel once available.

A cancellation request should include:

• Customer name and registered email address.
• Order, booking, ticket or subscription reference.
• Reason for cancellation.
• Supporting details where relevant.

Submitting a request does not automatically confirm a cancellation or refund. The request must be reviewed and the outcome communicated to the customer.

9. Refund Processing

Once a refund is approved, the refund should be processed through the original payment method where supported, or another lawful and agreed method.

Actual processing times may depend on the payment provider, bank and payment method.

Customers should retain transaction references and contact support if a confirmed refund does not appear within the timeframe communicated by the payment provider.

Any applicable platform fees, taxes or deductions must be explained transparently and handled in accordance with applicable law.

10. Exceptions and Special Circumstances

Some requests may require individual assessment, including:

• Duplicate transactions or accidental multiple payments.
• Unauthorised transactions.
• Materially incorrect product or service information.
• Non-delivery or service failure.
• Event cancellation or significant changes.
• Other circumstances requiring a remedy under applicable law.

Nothing in this policy is intended to restrict statutory consumer rights.

11. Disputes and Customer Support

If a customer disagrees with a refund decision, they may request a review through the official support or grievance process.

Customers should provide the relevant transaction reference and supporting information so the issue can be investigated.

Where applicable, customers may also use the complaint and dispute resolution channels provided by the payment service provider or relevant authorities.

12. Contact for Refund Requests

Refund and cancellation requests should be submitted through the official Kaalaverse customer support channel once configured.

Support email: To be added before publication.

Business address: To be added before publication.

Support hours: To be confirmed.